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confused can anyone help

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‎03-02-2019 07:37 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-02-2019 07:37 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My fitbit account is trying to say my Fitbit Charge 2's Battery is full but according to my Fitbit Charge 2 the battery is not full. can anyone tell me why this is happening.

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‎03-02-2019 12:51

In response to SunsetRunner

‎03-02-2019 12:51

Has the tracker recently synced, if so then the battery level should match up 

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4 REPLIES 4

‎03-02-2019 11:23

‎03-02-2019 11:23

Hello @SunsetRunner be let's open the Fitbit app and let the Charge 2 sync.

 

BTW do you really have a Charge 2 which have been sold for over a year?

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‎03-02-2019 12:40

In response to Rich_Laue

‎03-02-2019 12:40

Yes i do have a fitbit charge 2. I bought it off ebay.

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‎03-02-2019 12:51

In response to SunsetRunner

‎03-02-2019 12:51

Has the tracker recently synced, if so then the battery level should match up 

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‎03-03-2019 08:34

In response to Rich_Laue

‎03-03-2019 08:34

Yes it has recently synced and the app agrees with my fitbit charge 2

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