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Charge 2 display light not working

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‎03-03-2019 02:23 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-03-2019 02:23 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

The screen light on Fitbit is not working. I can barely see the screen of the Fitbit. Tried to go to support page but says there is problem with the URL. Help please. 

 

 

Moderator edit: updated subject for clarity

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‎03-04-2019 05:15 - last edited on ‎04-24-2025 05:53 by Fitbit Moderator

‎03-04-2019 05:15 - last edited on ‎04-24-2025 05:53 by Fitbit Moderator

@ChrisDLad97 Welcome! Thanks for being part of our Community! Sorry to hear that you Charge 2 screen isn't working correctly. Please try restarting your tracker and see how it responds.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-04-2019 17:03

In response to AlvaroFitbit

‎03-04-2019 17:03

Screen Shot 2019-03-05 at 01.01.05.png

This is what happens when I try to go to support page and when I click the link. 

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‎03-22-2019 20:41 - last edited on ‎04-24-2025 05:53 by Fitbit Moderator

In response to ChrisDLad97

‎03-22-2019 20:41 - last edited on ‎04-24-2025 05:53 by Fitbit Moderator

@ChrisDLad97 thank you for sharing screenshots of the error you were getting and sorry for the late reply. I noticed that you were able to contact our Support team as there is a ticket for you. I would like to know if they were able to help you.

I look forward to your update.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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