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My fitbit has stopped logging floos.

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‎03-03-2019 13:19 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-03-2019 13:19 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My fitbit has stopped logging floos. I have tried re setting it but nothing has changed. I climb up four flights of stairs at work and normally they log. 

 

Moderator edit: Subject for clarity.

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‎03-04-2019 07:35

In response to Krob.Eeyore

‎03-04-2019 07:35

I would be gentle to avoid damage. I've heard that an old toothbrush can work, and others have recommended a can of compressed air.

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‎03-04-2019 00:24

‎03-04-2019 00:24

Your Charge 2 tracks floors by detecting changes in air pressure through a small hole in the back of the tracker. If this hole becomes blocked then it can cause floors to be missed. Try gently cleaning it to free any blockage that may be there.

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‎03-04-2019 07:33

In response to SteveH

‎03-04-2019 07:33

Hi thanks for your message.
Can I poke something into the hole or will this damage it?

Sent from my Xperia by Sony smartphone
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‎03-04-2019 07:35

In response to Krob.Eeyore

‎03-04-2019 07:35

I would be gentle to avoid damage. I've heard that an old toothbrush can work, and others have recommended a can of compressed air.

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‎03-04-2019 07:44

In response to SteveH

‎03-04-2019 07:44

OK I will try a toothbrush.
Thank you 😁

Sent from my Xperia by Sony smartphone
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