help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fitbit charge 2

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-12-2019 02:34 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-12-2019 02:34 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

had to reinstall the Fitbit app yesterday & lost all my data,I cant seem to connect to friends or my phone.can i have some advice on this.

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-12-2019 06:35

‎07-12-2019 06:35

Double-check that you used same account/email when you logged into app again.

Also, take a look at the fitbit.com dashboard to see if your data shows there.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎07-12-2019 06:35

‎07-12-2019 06:35

Double-check that you used same account/email when you logged into app again.

Also, take a look at the fitbit.com dashboard to see if your data shows there.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎07-16-2019 02:59

In response to JohnnyRow

‎07-16-2019 02:59

I was wondering how you get your lost friends back & how do u get your alarm back on for the fitbit?

Get Outlook for Android
Best Answer
0 Votes