iMac not finding Charge 2

[Jackk5]

Trying to sync my Chage 2 with my iMac. OS 10.11.6, the computer can not find the tracker. I have restarted the Charege 2 and turned iMac's Bluetooth off and back on .

[DerrickS]

Hi @Jackk5,

Out of curiosity, are there any other Bluetooth devices paired to your Mac?

Also, I'd recommend the following steps to help with your Charge 2 syncing to your Mac:

1. Try to force sync your tracker using Fitbit Connect.
2. Turn Bluetooth off and then back on. 

3. Restart your Charge 2.

4. If you sync using a mobile device, make sure that it isn't near your computer and make sure that your mobile device's Bluetooth is turn off.

5. If steps 1-4 don't help with syncing your Charge 2, I'd then recommend reinstalling Fitbit Connect as a last resort. Click here for instructions.

Hope this helps.

[Jackk5]

The Mac does have the Bluetooth connected to the Mac mouse and keyboard. My iPhone is close, but turned off. I did turn Bluetooth off and on and restart the Charge 2.
How do I force sync using Fitbit Connect?
I reinstalled Fitbit Connect.

[DerrickS]

@Jackk5 Sorry, I should have put instructions in my previous post. 

If you open Fitbit Connect on your Mac and click the 'Sync Now' button you will force sync your tracker.

Let me know how it goes.

[Jackk5]

I've done that a couple times, it just can't connect or find the tracker.

[Jackk5 · Accepted solution]

Got it working, the preogram was finding my old Flex whixch is not connected with my account anymore, took it out to the garage. I notice that there can not be 2 or more bluetooth devices near each other or the Charge 2 will not connect ot any of them.  

[katysh]

I'm having the exact same problem as Jack.  Tried to install on my Android phone (and was unable to connect to a device but assumed the os was too old, so uninstalled the app).

I then tried installing on my Mac, and when I get to the part where you get to "Synch Now" it tells me my Bluetooth is not setup - I have switched it on and off .... but can't get past that point in the installation 😞  The Mac bluetooth simply won't recognise the device.

This is my first device too 😞

[mo123pa]

I am also having this issue

[Rich_Laue]

@mo123pa and @katysh, does your Macs have built in Bluetooth? 

Also the last time I saw a screenshot of the Bluetooth needs to be setup, there was a button under the message that said setup Bluetooth.

[mo123pa]

Screen shot?

[katysh]

yes my mac has built in Bluetooth.

The screen image I see, is en "error message" saying set up your bluetooth first before synching ... but there is no sign of a button on that screen.

I see there is also reference to a dongle that can be used with the pc, but my device didn't come with one.  Does anyone know if a dongle should have been included in the package?

[boston91]

yes, you'll be hapy to hear the company does not include the dongle you need to connect your charge 2 to your computer. luckily they also do NOT tell you this on the package when you purchase the charge 2 so you at least are well prepared. it's also quite inconceivable that a device that costs $150 can not concect with an apple product (aren't the likely users likely the same??) without the purchase of another device to keep track of? what are the people at fit bit thinking? no wonder the stock is tanking

[Andrew5]

Derrick,

My Charge 2 won't sync to my iMac OS El Capitan version 10.11.6. My bluetooth on my computer syncs to speakers so works fine but it won't sync to the fitbit. I've turned the bluetooth off & on, reinstalled & rebooted but it still won't work and my purchase didn't come with a dongle. Thnks, Andrew

[Rich_Laue]

@Andrew5 do you also sync through a phone?

If so you will need to move the phone 30+ feet away or turn its BT off

[Paules]

Fitbit needs Bluetooth version 3.0 or greater. 2.1 will not work.

[DevN]

Thank you for being able to make the real issue clear. Are there older versions of Fitbit Connect which are compatible with 2.1?

[lwhcchh]

The software version or the LMP version.??

[ErickK]

I had the same issue where my iMac could not see the charge 2.  I tried all the suggestions listed in this post.  Contacted Fitbit and they sent out a dongle for free (great customer relations!). After plugging it in, it did a quick update and then synced without any issues.  One note, I made sure my iPhone Bluetooth was off before syncing the Fitbit with the iMac.

[Micky68]

This is not solved

[Jackk5]

The iMac will find the Fitbit Charge2 if no other Bluetooth devices are turned on in the vicinity, by vicinity I mean in the house. This was the case fir awhile, but now the app keeps coming back with a message saying it can’t find a dongle, which there never was for the Charge2.