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lost steps?

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‎06-16-2019 18:35 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-16-2019 18:35 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

I'm not really sure what is going on with my change 2.  The last 2 or 3 days I've been losing steps.  This morning my notification went off around 9am that I hit my goal for the day. When I checked my app it said I only had like 3000 steps. Later, after work my fitbit said around 9000 steps when I opened my app it went down to 4000.  It also changed on my fitbit. 

 

Anyone have any idea how to fix this?  

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‎06-17-2019 11:41

‎06-17-2019 11:41

@Sarahe195 Welcome! It's nice to have you on board!

 

Let me help you with your missing steps on your Charge 2. Have you logged any activities on your account recently? This could override the data detected by your device. Also try restarting your device by following these instructions after this check its behavior.

 

Let me know how it goes.

Alvaro | Community Moderator

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