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main menu not able to open on mac and can't sync on windows 10

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‎12-27-2016 01:04 - last edited on ‎09-09-2020 10:13 by Fitbit Moderator

‎12-27-2016 01:04 - last edited on ‎09-09-2020 10:13 by Fitbit Moderator

Having trouble syncing since update , all roads say open main menu on mac but this is greyed out?

 

Also despite being paired on windows 10 device phone can't see tracker?

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‎12-29-2016 09:31 - edited ‎09-25-2024 07:34

‎12-29-2016 09:31 - edited ‎09-25-2024 07:34

Hello my friend @timc8615, it's great to have you here! Since your tracker is not syncing with your Mac or Windows 10, see this post of @DerrickS to solve the issue. 

Have a great day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎12-29-2016 09:31 - edited ‎09-25-2024 07:34

‎12-29-2016 09:31 - edited ‎09-25-2024 07:34

Hello my friend @timc8615, it's great to have you here! Since your tracker is not syncing with your Mac or Windows 10, see this post of @DerrickS to solve the issue. 

Have a great day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-11-2018 14:42

In response to MarreFitbit

‎01-11-2018 14:42

The referenced post does not address the issue of being told to open Main Menu when that option is grayed out! 

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‎12-13-2019 19:40

In response to MarreFitbit

‎12-13-2019 19:40

The referenced answer does not tell me why my main menu is greyed out and how to remedy the problem.

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