manual sync for charge 2

[dottiesmum]

hello, i can't seem to find out how to force a manula sync on my charge 2. its sometimes days behind.any ideas

[blueowlnut]

I am always on the fit bit dashboard so really that wan't much help at all @Rich_Laue

[Rich_Laue]

@blueowlnut when you use the word Fitbit software, are you refferring to the Win10 app, the windows Connect, the Mac Connect, the ios App, the Android App, or maybe the Windows 10 Phone app?

[Rich_Laue]

If by dashbord you mean the Web based dashboard at www.fitbit.com,  then no, this is not Fitbit Software, and no the tracker can never sync through this.It has to sync through the Fitbit software, for a pc this means the Win10 app or Fitbit Connect.

[blueowlnut]

Then yes the dashboard is at www.fitbit.com, I will check the windows 10 app when I get home and let you know, thank you @Rich_Laue

[colinoframe]

It took me a long time to work out that syncing from mobile to PC - a refresh of my browser was needed. Doh.

[RunninRuth]

I've been struggling with this too, and suggestions from others either didn't help or I couldn't understand what they were talking about.

Maybe this will help someone. I have a Windows 10 laptop that I use to look at my Dashboard, but my Fitbit Charge 2 wasn't syncing with it.

To force sync:

1. Start at your Windows 10 desktop and click at bottom left to bring up a sidebar menu on left side.

2. Scroll down the sidebar menu to Fitbit.

3. Click on Fitbit.

4. This will bring up a Dashboard that is a little different from the usual one.

5. Look at the top right side of the dashboard. There should be a picture of your Charge 2 tracker. Click on it.

6. Now you should see a small drop-down box with two little curved arrows. Click on those arrows.

7. Wait while it syncs. (just takes a minute or so)

It should be syncing automatically, but when it doesn't, this is an option. I sure would like the Fitbit people to put a FORCE SYNC button on every Dashboard so we wouldn't have to waste time with this!

[LauraKap]

I have clicked the "Sync Now" button several times on my Samsung Galaxy, but it still doesn't sync.  It hasn't synced since yesterday at 3am.

I've refreshed the app, closed and reopened it, turned off and on the Auto Sync, along with trying the Sync Now button.  Any other suggestions?

[Rich_Laue]

Have you restarted the phone and the tracker? 

When you say that you closed the app, on android it is not enough to simply swipe out of memory. The user needs to go to the phone settings, Apps, Fitbit, Close app. 

While there please also clear cache, this step alone has helped many. 

[LauraKap]

Whoops!  I had not tried Force Stopping the app via Settings.  That solved the issue, thank you so much!

[Rich_Laue]

@LauraKap Fitbit on android embeds it's BT drivers into the OS, simply swiping will not remove these.