non-stop vibrating

[mandileigh84]

I woke up this morning at 3am to my device vibrating non-stop.  I put it on the charger and that stopped it till I got back upstairs and it started again, till it died.  Anybody else?

[RicardoFitbit]

Hello @mandileigh84 thanks for bringing this to my attention, welcome to the Community Forums. My apologies for the delay in responding your post.

Seems odd that your Charge 2 is vibrating in such way, this is certainly not a common situation nor the way this specific model was designed to perform. To better assist you, can you please let me know if after charging back your device it became responsive again or it's not charging anymore? If this is the case, please check our help article: Why isn't my Fitbit device's battery charging? and let me know how it goes. This specific article includes a restart process that should resolve the vibrating situation.

Keep me posted, I'll be here. 

[mandileigh84]

It re-charged.  And periodically vibrates for about a minute maybe 4 times a day now but keeps its charge.  I have re-started it and the problem persists

[RicardoFitbit]

Thanks for your reply and update @mandileigh84, my apologies for the delay in responding your post. 

Thanks for taking in consideration the information that was shared in my previous post, your effort and patience troubleshooting this matter with me are appreciated. I was informed by our Customer Support team that they already provided you assistance with this situation, therefore, I recommend you to contact them back if you have any additional questions about the outcome of your case. 

Please do not hesitate to ask me any additional questions you may have or if you need assistance with anything else. 

[mandileigh84]

The service team helped me with a screen issue.  I'm in the process of picking a new fitbit.  However, after I talked to them about my blank screen, it started the vibrating issue.  It is also now not syncing to my phone and has a full battery.  I'm planning on going with a tracker other than the charge.  I'm just not sure which just yet

[Another_user]

Funny, mine did the same at around 3am this night. Amsterdam time. I could not do anything. Later al was normal again. I notice now that there is a 2GB data use on my phone by Android playstore, This is very high because I never reached 2GB a month and now with only one app. Al other apps have normal data use, even the fitbit app.

I can only think of a hack.  Especially because I read that the charge 3 can be used for payment. I think somebody is using playstore to acces data. The vibrating is just triggered as sideaffect. Can others check their data use?

[Another_user]

Forgot to mention, I have a charge2 and playstore used 1.43GB which together with all the other apps make 2GB. And that is the limit that is set on my phone. 

[RicardoFitbit]

Hello guys! It's a pleasure to continue providing assistance. Thanks for your reply and update @mandileigh84. Also, it's nice to see you again participating @Another_user.

@mandileigh84 I'm happy to know that our Customer Support team provided assistance with this situation. If you are not quite sure in which device to choose, your can check: Find the product that’s right for you and take a quick quiz to get a personalized recommendation based on your needs. Also, you can contact them back if you have any additional questions about the information that was shared by them. Don't hesitate to contact me back if you need anything else, I'll be around,

@Another_user Thank you for bringing this to my attention and sharing your experience with us. Let me share with you that our Fitbit Pay feature is not available in your Charge 2, also, I'm not quite sure if account hacking can be related with a vibration. That said, to better understand this situation, can you please let me know if you think that your account was compromised by any reason? Did you recently experienced any difficulty with your account? Take in consideration that a lot of factors can consume data, such as a firmware update, Fitbit app update, etc. I'll be looking to your reply.

See you around

[Ag0059640]

Team,

Could you resolve this issue for anyone?

My Fitbit is continuously vibrating and not at all stopping till battery dead.

Tried all possible options of holding the button press for long, disconnecting from app with no luck.

please help here.

thanks 

Abhishek

[Ag0059640]

Recardo,

please help with my Fitbit, if you have any resolution?

My Fitbit is vibrating from hours till battery dead and again after charged .

thanks

abhishek

[jessymeyer]

I'm having the same issue.. The Charge 2 (which display already doesn't work for years) is now vibrating, more like pulsing. While it charges it seems to stop. When I take off from the charger it starts again. It's also having difficulty syncing.. it syncs but then goes back to a lower amount of steps.