sync problem

[hayley01]

I have a replacement fitbit hr and for some reason it won't sync with my old account. I've followed the instructions several time and to be honest it's doing my head in. It just says not working. Help

[Mforner]

I also have a replacement Fitbit and it won't show phone calls and in the last 4 days it will not sync! Please help, I love my Fitbit and want it to work properly.

Moderator Edit: Format.

[katklub99]

I just recieved my replacement HR, too. It synced for the first hour after it was connected - and will not sync since. I totally depend on my fitbit - I need it to work as it is intended. 

[MarcoGFitbit]

Hello @hayley01, it's great to see you around. Welcome to the Community @katklub99 and @Mforner, thanks for joining us! 

I would like to provide you some tips in case your tracker is still not syncing correctly:

1. Restart your tracker
2. Go to the Bluetooth settings on your phone, check if your tracker is on the list of paired devices; if it is, tap on it and remove it. (on iOS: Forger this Device; on Android, Remove, Unpair or Forget this Device)
3. Restart your mobile device.
4. Try to set it up your tracker as a new device; don't worry, this won't delete any of the information stored in your account so far:
   • Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
   • When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this information can be helpful, give it a try and keep me posted! 

[hayley01]

Hi I had to get another replacement fitbit.

[MarcoGFitbit]

Hello @hayley01, I hope you're doing well. 

Thank you for replying and letting me know about the outcome provided by our Support Team.  In case you need anything else, feel free to reply, I'll be happy to assist you. 

Additionally, in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. Happy stepping! 

[Sarasaff]

Hi I just read your message about syncing a new fitbit to an account and wanted to ask you a question.

I've had a replacement Charge HR and when I try to add it to my account I constantly get a message stating that the Fitbit server is busy - do you know how I can get around this?

Many thanks 

[MarcoGFitbit]

Hello @Sarasaff and welcome!, it's great to see new faces around. 

Have you removed your previous tracker from your account already? If not, please open the Fitbit app, tap on the Account tab, select your old tracker and at the bottom of the screen you will find the option to remove it. Then, please go to the Bluetooth settings on your phone and check if your old tracker is on the paired devices list; if it is, tap on it and select Forget this Device. Restart your phone and then try to set up your new tracker once again.

In case that doesn't do the trick, log out from the app, restart your phone and log back in. This should refresh the information incoming from the Fitbit server. 

Give it a try and keep me posted in case you need anything else! 

[Sarasaff]

Thanks for your help!

I've tried to remove my old Charge HR from my account but the same message keeps appearing saying that the Fitbit server is busy so I'm stuck!

I've attached a picture of the message which appears on my screen

[Devster]

Did this ever get an answer? I am having the same issues, have done everything listed already. Any help anyone??