001 error on Inspire HR

[JGuer123]

All of a sudden after a couple months of owning an Inspire HR, it goes black, won’t respond to any touch or button press, and then displays the 001 code on the bottom which stays there for a few minutes but then goes away. I tried over and over again to reset it but all I get is that smiley face and then nothing again but a periodic short vibration.

After looking online, it appears that this same issue has been giving people fits for weeks now, and yet the issue still persists with no real solution. Why after so many people have had this same issue has NOTHING been found to fix it? Please advise.

[Odyssey13]

Hello and welcome to the forums @JGuer123 

I've notified a moderator about your post and they will be by to assist you with this. Thanks for stopping by the forums.

[ChiLoSa]

Hi!

I am Just experiencing exactly the same problem as @JGuer123 and no way to sort it out.

So, I guess the same Customer Support info should help me.

Thanks!

[JGuer123]

Been 6 days now and have not heard from a moderator

[EdsonFitbit]

@JGuer123 @ChiLoSa Welcome to the Fitbit Community. I apologize for the delayed response.

I'm sorry to hear that your Fitbit Charge HR is not showing your information but just the number 001. Our team is aware of this error code and is working to find a solution.

@JGuer123 Thank you for restarting your device before contacting us. I created a case with Customer Support to provide further assistance. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

@ChiLoSa Please be so kind to confirm that you've restarted your Inspire HR by following these steps.

@Odyssey13 Thanks for your support.

Please let me know if you have any questions.

[Chica4jc]

I’m having this same issue on my inspire and don’t know how to fix this. Please help!

[EdsonFitbit]

Welcome to the Fitbit Community @Chica4jc. Sorry for the delayed response.

I regret to hear that you are having the same issue on your Inspire. To evaluate your case, I sent this information to Customer Support. They will get in touch with you on the next days to provide assistance.

Feel free to contact us back at any time.

[Nguyenjennifer]

Hi there, I’ve been having the exact error with my Inspire HR as well although tried following the exact reset instructions 

[EdsonFitbit]

@Nguyenjennifer Welcome to the Fitbit Community.

Thank you for trying our troubleshooting steps before getting in touch.

I opened a case with Customer Support to evaluate your situation. Please check your inbox on the next days. 

If you have any question, please let me know.