App exercise data disappears

[Balleli]

I’ve been tracking walks this week on my iOS app - when I finish the map is accurate, the km splits all show correct and the total duration is correct. Then it seems to save down or adjust somehow and I lose my tracked distance, the route on the map loses most of the data and the splits show my 1st km duration as pretty much the entire exercise. Eg I just got back and it said 6.4km in 1.5hrs  then suddenly adjusted to 2.2km in 1.5hrs with the split showing 1km took 72 mins!!! It’s done it every day this week...since the clocks changed which I’m wondering if that’s affected it?! 

[AlvaroFitbit]

Welcome to the Community @Balleli Sorry for the delay in my reply.

Let me help you with your exercise data disappearing. Try logging out from the app, restart your phone and log back in. After this restart your tracker. Also make sure that the app is up to date.

Let me know how it goes.

[Balleli]

Thanks - it seemed to fix itself after an update to the app 🤷‍:female_sign:

Get Outlook for iOS

[AlvaroFitbit]

@Balleli thank you for the update.

Happy to hear that this issue was resolved after an app update and thank you for sharing this as it may help other members in the same situation.

Happy stepping!