Inspire HR not recording steps, heart rate and sleep score

[SC20910]

Hi, I’ve had my Fitbit for just over three months. In the last week the Sleep Score has stopped working although it’s calculating when I’m sleeping, and my bpm has also stopped working. Sometimes the step counter is also stops or is very delayed. I have logged out of my account and back in. This did not help. Does anyone have any advice? Thanks in advance!

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@SC20910 Thanks for stopping by! Sorry for the delay in my reply.

Let me help you with your Inspire HR not recording your data correctly. Starting with sleep score you will need to get sleep stages for this feature to work and you may not get sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

You can read more about sleep stages here.

Regarding your heart rate I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

Finally about steps, your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Let me know how it goes.