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Band on Inspire 2 keeps detaching from one end

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‎06-04-2023 15:52 - last edited on ‎06-05-2023 09:33 by Fitbit Moderator

‎06-04-2023 15:52 - last edited on ‎06-05-2023 09:33 by Fitbit Moderator

the band on my Inspire 2 keeps detaching from one end. I ordered a new band...but it still detaches...help

 

Moderator edit: clarified subject.

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‎06-06-2023 09:50

‎06-06-2023 09:50

Hi @Jknutson. Welcome to the Fitbit community forums.

Thanks for providing the details regarding your Inspire 2.

Have you tried to see if there is something in your tracker that prevents the bands being attached? 

Let me know please if you have checked this article before. 

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‎06-07-2023 06:53

‎06-07-2023 06:53

I followed all the directions on the video...attached my band....it lasted for about 3 hours and then it fell off again...for no apparent reason. Do you have any solution/ suggestions? This is a new band that I purchased. Jan

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‎06-07-2023 08:20

In response to Jknutson

‎06-07-2023 08:20

@Jknutson thanks for your answer and the feedback regarding your inquiry.

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

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