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Battery not charging

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‎05-11-2020 16:48 - last edited on ‎05-12-2020 15:40 by Fitbit Moderator

‎05-11-2020 16:48 - last edited on ‎05-12-2020 15:40 by Fitbit Moderator

My fitbit stopped syncing 2 nights ago, then after trying everything I was suppose to do to get it synced it now wont charge or even come on. Have done everything from fixing syncing, to fixing charging, and cleaning. Nothing will work. 

 

Moderator edit: Subject for clarity 

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‎05-12-2020 15:39

‎05-12-2020 15:39

Hi @Tadams85, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know if the heart rate sensors of your Inspire HR are flashing or is it completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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