Black screen

[Lynnedgar]

Screen is black tried all the advice online nothing is working. App can't find phone. Have had it for 9 months with no trouble.

[WendyA77372]

Mine shows charged but can not get my screen to come on. I can feel it vibrate but it will not even reboot. Anyone know a fix? It is still synced to my phone. It happened after I updated last night. 

[Jenng2003]

This has happened to me as well. I’ve tried soft reset and hard reset. There’s no response from the device. 

[DavideFitbit]

Welcome to the Community forums @amyedw00 @CelineLee @WendyA77372 @Jenng2003.  

Thank you for confirming that you already tried the restart and other troubleshooting steps. I've sent your information to the Customer Support team as well, so you should be getting a reply soon.

Let me know about the outcome. 

[Kenice]

Fitbit Inspire has black screen.  My phone app does not register the FitBit.

Tried: charging, resetting, changing the charger.

What are my options now?

Thanks!

[Emmauk1984]

Iam having the same issue  I've charge it and updated it..... as well as pairing and impairing please can I have some help 

[Fitduck]

I had the same issue. They sent me another Fitbit and I had the same issue with it. The screen stayed black. Then they had me send them the Fitbit and the charger. They replaced them both and that worked. Could have been the charger??  All was good until a month or so later when the Fitbit fell off my wrist because the bit of black plastic where the band connection is, broke off. The Fitbit is no longer under warranty even though it isn’t my original Fitbit. They won’t replace. I wondered at the time if the replacement they sent me was a used Fitbit, not new. 

[HollyNel]

I was told that because I purchased on June 26 2019, there is nothing they
can do for my Fitbit, since the warranty is only for one year. It isn't
like you can take this to a place that fixes watches! They said I am
welcome to buy a new one. I definitely will not be doing that, since this
one lasted only 13 months! This is such sad news.

[fliardog]

Mine works connected to the charger. It can have full charge & short time later be at 1%. They gave me a link to show me how to make battery last longer!! That’s nothing to do with it as I’m not doing anything different with it than I did before. It must be done for & I’m out of warranty as well. Frustrating!!

Joyce

[CathyWi]

Looking at all these black screen problems that I am also having with my original Inspire HR and the replacement I was sent, there is something wrong with this device. I resent having to pay shipping to get the replacement replaced when this is a problem with the Device.

[CathyWi]

the replacement I was sent also does not work and now I have to pay shipping to get the replacement replaced. This is not right! I will not buy another FitBit product.