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Blackout during workouts

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‎11-21-2019 11:22

‎11-21-2019 11:22

Fitbit just went completely black in the middle of my workout. Tried to reset it and it is now back on but can't see any of my work out info. I would like to be able to track my workouts without it dying even when the battery is good. 

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‎11-22-2019 11:39

‎11-22-2019 11:39

How are you doing my friend @jadehaddick? Welcome!

 

Thank you for reporting the issues with your Fitbit Inspire HR, this is an unexpected behavior. I really appreciate the time you've taken to troubleshoot this. You can confirm the steps to restart your Fitbit here.

 

Is this the first time it happened to you? How old is your Fitbit ? Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

 

I'll be waiting for your reply.

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‎11-23-2019 01:07

In response to YojanaFitbit

‎11-23-2019 01:07

Hi,

I can confirm that I follow the reset steps for my Fitbit. It was bought in July of this year so it is only 6 months old. It is the first time that it has blacked out during a workout although it has had problems with freezing and blacking out before



Sent from my Samsung Galaxy smartphone.
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