Bluetooth not detecting Inspire HR

[JesstheCat]

Bluetooth not detecting Inspire HR on either iPad or phone (Android)

I’ve only had this Fitbit for just over a week.  It was working just fine but this morning it wouldn’t synch.  I restarted Fitbit and it synched, all OK.  Went out for a couple of hours, came back home and again it wouldn’t synch.  Restarted it again, no success (3 times) Turned Bluetooth off and on, no success.  Turned iPad off and on, no success. App is saying Device Not Found.

Any ideas?  Very disappointed.

Moderator edit: subject updated for clarity

Edit:  App is now finding Fitbit intermittently.  Fitbit is not showing on Bluetooth device list.

[DavideFitbit]

Welcome to the Fitbit Community forums @JesstheCat. Sorry for the late reply. 

Thank you for sharing this information about the trouble you've been having to sync your Inspire HR and that troubleshooting steps that you already tried. 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems? 

In addition, make sure to keep the Fitbit app updated to the latest version available. 

Please keep me posted. 

[Belgrave]

No Bluetooth connection with iPhone 7. Tried all the troubleshooting. Search wheel just spins endlessly with no result.

[DavideFitbit]

Hello @Belgrave, thank you for your reply and confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[JesstheCat]

Hi Davide,  Thank you for your reply.

Yes, I have tried all the steps. Except that I cannot ask Bluetooth to forget the device as it does not show in Bluetooth, it did when I originally paired them but has gone and, so far, will not return. I received a firmware upgrade for my Fitbit last night and after many attempts (app unable to synch with device) I finally got it to work.  It completed the upgrade and all seemed fine...even this morning it synced immediately.  At around midday though it stopped syncing for a while which I solved by closing and re-opening the app.

I think that realistically I’m just going to be aware that it will have times when it doesn’t communicate with the app and times when it does.  If the connection degrades further then I will get back to you.

[DavideFitbit]

Ok, thank you for sharing this update @JesstheCat. 😎

Let me know if you have further questions or if you continue to experience more difficulties.   

[TribikramBehera]

Hi Team,

I am also facing the same issue. The fit bit tracker Inspire HR is not getting detected on my iPhone 7 iOS 14.7.1.

Tried the below steps.

1. Forgetting the device on BT connections
2. restarting the tracker itself
3. restarting the iPhone multiple times
4. tried uninstalling the Fitbit app on the phone (but then on i am not able to add my tracker back on the iPhone as the Fitbit app says < The operation couldn't be completed (com.fitbit.HTTPerror 403.)>  Please help.

[WilsonFitbit]

Hello everyone. @TribikramBehera Welcome to the community forums! 

@TribikramBehera Thank you for the information and for the troubleshooting steps you've tried. The error you receive should be resolved by uninstalling and reinstalling the Fitbit app. Nevertheless, if the issue has persisted, I'd like to let you know that we're aware of this and we're working to identify a resolution as quickly as possible. Thanks for your patience. 

See you around.