Inspire HR not syncing

[micheleleigh19]

I tried all the recommendations I've seen here to sync my inspireHR. A friend gave it to me and it was working fine for her with the app. 

I have restarted the app, cleared the cache and data. Uninstalled and reinstalled fitbit app. I did a soft reset and I also cleared user data via the fitbit watch.  I turned Bluetooth on and off, made sure permissions were on, and more lol.  What else can I do?

I also tried to pair the fitbit with another phone,  to see if it was my phone and it still did not pair and I just get the message make sure fitbit is on. 

I tried searching for it via Bluetooth. Inspire shows up eventually but won't pair and my phone gives the message... an app is needed to pair.  Any other suggestions? 

Moderator Edit: Clarified subject

[Julia_G]

Hi, @micheleleigh19 , it’s a good sign that it was working for your friend before, which should mean that there is n problem with the Fitbit.  I assume that your friend (or more accurately her phone) are not in range when you are setting up your Inspire HR.

I would recommend checking that the Fitbit app on your phone is up to date, you are logged in to your Fitbit account, and your Inspire HR is well charged.  It might also help to give the Inspire HR another restart.  Instructions here .

Once everything is up to date and you are logged in to the Fitbit app, it might help to begin the set up from scratch. On the opening screen of the app click on the small picture/ person icon top left to take you to the Account screen.  On the account screen scroll down to “set up a device” and choose your device (Inspire HR).  If you have previously set up the Inspire HR to your account you will get a message saying “There is already an Inspire HR connected to your account; do you want to replace it?”  Confirm that you do (you will not lose any data doing this) and follow the instructions from there.

Note that you must create the Bluetooth connection via the Fitbit app.  You cannot connect directly via your phone’s Bluetooth settings.

If you still are not able to sync your Inspire HR after following these instructions, please post again letting us know what phone you are using.  Fitbits are compatible with most modern phones, but there are a small number that seem to work inconsistently, and some phones do need special settings in order to maintain Bluetooth connection.

Good luck, and let us know how it goes.  Welcome to the forums!

[Lisaforsey]

I've had the same problem, contacted fitbit. No help. Now it won't even hold a charge. Warranty is up now. But it wasn't when I tried to get help. Wasted my money on this HR. Bought for my daughter who has autism and they still won't do anything.  Just gave me a link to a discount.  Who can afford to buy a new fitbit every year? 

[micheleleigh19]

I finally figured it out although my fix may not be the same as you.  I connected fitbit to my iPad, I guess a tablet or computer would work. The fitbit paired and the actual watch needed an update. Once this happened (which would not with my phone) I was able to pair with my phone.