Brand new Inspire is showing steps taken even when not being worn

[katie1969]

I recently bought an Inspire [1st gen] for my 11yo son.  He is apparently too young to have his own account [I tried] so I added that tracker to my account.  I have a Charge 2.  He didn't wear his tracker overnight, yet when he looked at it today, he showed over 2000 steps.  He's only been using it for a few days, and there are other instances of him having steps show up that we know aren't accurate.  The number today was very close to what mine was, and I was wondering if somehow my steps on my Charge 2 were showing up on his Inspire?  Not sure what to do, but this makes his tracker pointless if it is going have thousands of steps he didn't actually take show up.

[JohnnyRow]

If you have both trackers on the same account, Fitbit thinks they both are for the same person, such as if you might want to wear different trackers for different occasions.  If they are both worn at the same time, Fitbit will choose one or the other devise to take data from to the account.  And when they sync, they take the data from the main fitbit database for that account and load it back onto the watch.  So both your data is getting intermingled and probably neither is correct.

For your situation, either you need a family account (which does not work with the Inspire, only Ace or Ace 2), or each person needs a separate account.  The minimum age for an account is 13.

If your son were 13 (or if Fitbit thought he was), if you have only one phone or other sync device, the approach would be to log out of your account and create a new account for him with a separate email.  Then you would have to keep logging out of one account and into the other.

Alternatively, if you could return the Inspire, you could buy an Ace 2 and put him in a family account.