Broken Plastic

[m.currie902]

Has anybody had their Fitbit break where the pin attaches to the actual Fitbit?

Would like to avoid having to buy a new one but not sure it can be fixed. 

[Odyssey13]

Hi @m.currie902 you still under warranty? If not, why not get the optional clip and wear the Inspire that way? It's just the pebble part going into a clip that can be placed in a pocket or waistband.

[FoxRiver]

I had the same thing happen.  I did put it in the clip, but that doesn't track sleep. Do you know if I just have to buy a new one?  Or tape?  Tacky, tacky.

[TalieJ]

mine just broke off too. I've never changed straps so its not like its been weakened through use - it just broke as i was undoing the strap. 

[Kelm74]

My sons broke also and he has hardly used it. It is broken on the watch part and appears to be split and the band just pops out. Very poor quality.  It is still under warranty so I will try to return it. 

[DavideFitbit]

Hello @FoxRiver @TalieJ @Kelm74, welcome to the Fitbit Community forums. 

Thank you for sharing that you've experienced this inconvenience with the wristband of your Inspire devices. 

@FoxRiver @Kelm74, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

@TalieJ, I've sent your information as well, but it seems that you already contacted the Customer Support team about this. 

Let me know if you have further questions.  

Let me know about the outcome. 

[TalieJ]

Thanks @DavideFitbit! Customer support were great. They just sent me a shipping label and will replace it once the get the broken one back. 

[DavideFitbit]

No problem, that's great news @TalieJ! 

Let me know if you have further questions.  

[m.currie902]

Hey, curious if I'd be able to have anybody contact me?

[liz_09]

Just happend to mine too, not sure what to do. Did you get it fixed or did you have to buy a new one? 

[m.currie902]

I haven't heard from anybody and mine is still broken so I'm not sure what to do *but* it sounds like the moderator commenting above was able to help out everybody else that replied to my original post?

[DavideFitbit]

Hi @m.currie902 @liz_09, thank you for your replies regarding the inconvenience with the wristband, I'm sorry for the late response. 

I've proceeded to  send your information to the Customer Support team for further assistance as well, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[RoMitLand]

I bought a FitBit Charge 4 for my wife in May 2021. Hers broke the same way a couple weeks ago. Thanks for starting this thread. I'll try to figure out how to contact Customer Service.

[DavideFitbit]

Welcome to the Community forums, @RoMitLand. 

Thank you for sharing that you've been experiencing the same inconvenience with your Inspire HR. 

 In this case, since this is a hardware related problem, I do recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[Chetan77]

Hi ,

I bought Fitbit inspire for daughter and clip broke it is no use how can I replace clip? I am very disappointed in the product.  Customer service can help me with this issue?

Thank You   

[rmfraijo]

The same thing has happened to me. I rarely take the band out, but the plastic part where it grips the pin just cracked. And I was just walking out of the office, hadn't touched it or anything. Now it's hanging open at an obtuse angle. I was thinking about gluing it but that seems like a poor choice. Any help from customer service is greatly appreciated. I really love my Inspire quite a bit and would hate to just throw it away. 

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @rmfraijo. 

Thank you for sharing that you experienced a similar problem with your Inspire HR. 

Before you put any glue to try to fix the problem, make sure to get in touch with the Customer Support team so they can let you know how to proceed or what are the options available for you. Click here to get connected. 

Thanks again for sharing your feedback and comments about this. 

See you around. 

[rmfraijo]

Fitbit contacted me to see if my device was still under warranty and unfortunately it is not, HOWEVER, they gave me a sizable discount towards a new one which is SUPER nice. That is really great service and goes a long way to ensuring customer loyalty. Thank you so much 🙂

[TalieJ]

These devices are just not suitable for small wrists. I went through 3-4 of them and they broke in exactly the same spot. I finally gave up and switched to Garmin. 

[Lin65]

Agree, I’m on my second replacement but expect it will last 6 months. It’s a design fault and you’d think they’d change the wristband for a fixed one as they are obviously aware this happens.