Can't set alarms on my Inspire 2

[slg321]

Alarm setting on the fitbit Inspire 2 says to install Alarms in the mobile app, but the mobile app says Alarms is installed on the fitbit. How to resolve this to use Alarms on the fitbit?

Moderator Edit: Clarified subject

[Bettaamericana]

Affecting me too. Since yesterday. Please address 

[reganloomis]

Wondering...are we all using iPhones? I feel like the problem is on the app/phone, not the device or the platform. 

[Missied]

Mine is on ipad

……but I’ve had issue since the latest app update so I know it’s the app

[Lindsey2372]

I have been having this same issue for two days, tried all the steps mentioned and still no luck. Please advise. 

[Thena4]

I contacted customer service about this tonight and got nowhere but irritated. The agent told me it was because my Fitbit was registered under the wrong email???? I have had this device and no other changes since purchasing June 2021. I cannot do anything with the silent alarms- all greyed out and won’t sync. I have tried everything. It’s got to be a bug issue! 

[jctoby]

I’m having the same problem as of 2 days ago…Alarms keep multiplying, none work & they cannot be deleted! Everything else on my inspire 2 syncs just fine. VERY frustrating! 

[AHABE]

@reganloomis indeed iPhone here, and I have updated the Fitbit app between October 17 and now…

[BarbR9]

I’m already researching for new watch. Going to try Apple or another brand since Fitbit doesn’t seem to care about resolving this issue. I’m going to assume they will loose a lot of customers. 

[jctoby]

I’m thinking of doing the same. 

[iiisabelll]

I’m having the same issue. I resolved it once by deleting the alarms on the website app then syncing Fitbit to the app, but as of today it’s not working again! Customer support is NO help at all. 

[Thena4]

Can you please have the developers look into a bug for the alarm in this last update? Too many of us have new problems after this update for it to be “user error”. We know how to sync and set our alarms. This update is bad!

[Sksksk4562]

Same issue for my wife and me. Awful, ruining our sleep before a Monday

[WhiteCan]

Yes agreed, I have been having the same "alarm" issues for 2-3 days now ... can set the time, however not activate (or turn off) the alarm afterwards. A bit annoying, yes agreed must be a bug issue, am just in the process of deleting and re-installing the app.

Pls let me know if you get a response anywhere on this community chat, or from the Fitbit people.

Best,

Whitey

[Missied]

I still can’t get alarms to sync but experimented last night and my alarm did go off this morning. I set a new alarm, switched it on in the app but it’s greyed out and not syncing but the time was on my watch and not switched on so I tapped it to ‘on’ and this morning it worked.

still incredibly frustrating but hope it helps

[Longtimeuser23]

Exact same issues for me. I have deleted and reinstalled the app, rebooted the device multiple times, turned off Bluetooth, turned off my phone, all in varying orders and configurations. Nothing had worked. 

[BaZiZu]

I do have the same problem with Inspire HR since they updated their app on October 20! 

[BaZiZu]

Yes, I do have this issues since I last updated the app - before all worked just fine! 

[lemel]

Same problem here for about a week or go. Alarms on Fitbit iPhone app do not sync with Inspire2. I can still set existing alarm times on the Inspire2 itself and the alarm will go off at the correct time but I can no long use the app to set alarms or add a new time (always states "Not synced yet"). Everything else (steps, sleep, etc) seems to be syncing properly. I have turned the phone off and on, turned Bluetooth off and on again, rebooted the Inspire2. This appears to be a real issue and should be elevated.

[Missied]

I contacted support via twitter yesterday  and was eventually sent this:

Thanks! We recommend logging out of your account > force quitting the Fitbit app > restarting your mobile device. Once back on, try to set an alarm again, and if the issue persists, we recommend checking if the Fitbit app version 3.69 is already available to you: https://help.fitbit.com/articles/en_US/Help_article/2435.htm….

I’d already done all of the suggestions except the latest Fitbit version - it’s not available yet

They claim they are looking into the issue - a shame they aren’t telling us this on here!

[lemel]

I just tried logging out of the app and deleting it, turning off my phone, restarting, downloading version 3.69 of the app, which is available now, logging back in, and the alarms still do not sync. They need to keep looking!