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Can't setup/update Inspire

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‎11-27-2019 12:46 - last edited on ‎11-28-2019 07:15 by Fitbit Moderator

‎11-27-2019 12:46 - last edited on ‎11-28-2019 07:15 by Fitbit Moderator

Baught a inspire trying to get it setup but it won't update keeps saying its in progress had it going g for well over an hour but nothing seems to be happening 

Any ideas? 

 

 

Moderator edit: updated subject for clarity

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‎11-28-2019 07:35

‎11-28-2019 07:35

@Gaffy81 Welcome! It's nice to have you on board!

 

Let me help you setting up your Inspire. Try clearing your phone's bluetooth connection by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 

 

After this retry the setup.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-16-2022 12:48

In response to AlvaroFitbit

‎02-16-2022 12:48

I bought a new Inspire to replace on that failed. The one that failed, as well as onther one we have in the family, was set up using my Windows 10 PC. With this new Inspire, we were first told that we did not have to have a mobile device to set it up, but then we were told that we did have to have a mobile device. Since we set up two previous Fitbit Inspires (not inspire 2) on my Windows 10 PC, my question is now why we need to have a mobile device to set up?, 

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