Cannot Setup New Fitbit Inspire HR

[Paula_Lane20]

I bought a new Fitbit Inspire HR and continuously see the fitbit logo with a rolling message "www:fitbit.com/setup" on the face. The tracker has a full charge. I reset the tracker multiple times and uninstalled and reinstalled the app. Nothing works. Please help!

[wtksk8r]

When you open the app on the phone does it ask if you want to link a Fitbit device to your account? What messages are you getting from the app?

[DorsetCupcake]

If you haven't already done so, I'd start by downloading and installing the FitBit app on your smartphone and looking at the manual (available online.)

[Paula_Lane20]

No message from app when connected. It’s like the tracker doesn’t exist. Any thoughts?

[DorsetCupcake]

Did you have a previous Fitbit device? I found that removing my old device from the app solved problems I had setting up my Inspire HR.

[Paula_Lane20]

Great suggestion! I didn’t have an old device, but when I removed it and re-added it, the set up initiated. Many thanks. 🙂

[wtksk8r · Accepted solution]

When you open the app on your phone, tap on the icon with your image (should be on the top row - in the Android version it is on the top left corner).  This should bring you to the options page. Scroll down to the Devices options and tap on Set Up a Device and then select the Inspire HR when asked what you want to add. Hope this gets you set up.

[DorsetCupcake]

Good to know it worked. Enjoy your new device - the Inspire HR is my third Fitbit. My first stopped working after about 1 year, my second after about 2 years, so hopefully the new one will last at least 3 as I've found it great so far.

[Paula_Lane20]

Thanks! Good luck with yours too. 🙂

[troyjack]

Have removed device and reloaded multiple times.  Still only displays gray line.

[troyjack]

Have done this multiple times.  Still does not work.