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Cannot Start Exercise Tracking on Device

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‎09-20-2020 07:20 - last edited on ‎09-20-2020 19:52 by Fitbit Moderator

‎09-20-2020 07:20 - last edited on ‎09-20-2020 19:52 by Fitbit Moderator

I updated my Inspire 2 to the new software yesterday.  Yesterday, I was not able to scroll to the Notifications, Exercise, Timer, etc. functionality even after restarting several times.  While that issue self-resolved over night, the "Let's Go!" button is not working for any exercises (with or without a time/calorie goal).  I've restarted several times again.  The device face is responding to other touches.  I am also able to start timers in "Relaxation" mode as well as "Timer"  mode.

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‎09-21-2020 11:25

‎09-21-2020 11:25

@KLangs7 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Inspire HR not working as it should and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so please keep working with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-24-2020 04:14 - edited ‎09-24-2020 04:35

In response to AlvaroFitbit

‎09-24-2020 04:14 - edited ‎09-24-2020 04:35

Alvaro, I have yet to receive a response from Support.  The Exercise Tracking now works maybe once a day but not consistently.  Additionally, as others have reported, the screen is very jumpy when scrolling across all applications and the tracking of steps, heart rate, etc. appears less accurate.

 

I would like a status update as well as initiating a warranty replacement request. If this continues to be unaddressed by FitBit I will switch to a competitor’s device.

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