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Cannot log in - Password Reset

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‎09-27-2019 09:38 - last edited on ‎09-28-2019 05:29 by Fitbit Moderator

‎09-27-2019 09:38 - last edited on ‎09-28-2019 05:29 by Fitbit Moderator

Hello, 

i wanted to open the app but now it's on the new log in / join fitbit screen.

It says my password or email is invalid. I also pressed forgot your password? But there is no email in my inbox.

Can anyone help?

 

Moderator edit: Subject for clarity.

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‎09-28-2019 05:33

‎09-28-2019 05:33

Hello @KlaraHS, welcome back to the forums. I will gladly help you. 

 

Since you are not receiving the password reset email, please be so kind to check the email address' spam folder. Sometimes these automatic emails are redirected to this folder. Please be so kind to check. 

 

Please do try to log into your account on the Fitbit.com website (click here) with your former password. Please let us know how it goes. I will gladly help you further. 

 

RodrigoM | Community Moderator, Fitbit

 

 

RodrigoM | Community Moderator, Fitbit

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‎10-03-2019 13:19

In response to RodrigoMFitbit

‎10-03-2019 13:19

Hello

I am terriblly sorry for the delay.

 

So kind of you to help.

Everything is fine now and works perfectly. Solved. 

 

 

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