Charging My Inspire

[Dusty-bin]

Hi! I've just joined the community for some help and advice, please.

I have unboxed my new Fitbit Inspire and successfully downloaded the Fitbit app.

I want to charge my Inspire now, but am having no joy.

I have plugged one end of the charging cable into the USB port on my wall charger and turned on the switch at the socket.

I have aligned the other end of the charging cable near the port on the back of the tracker until it attached magnetically.

I have made sure the pins on the charging cable aligned with the port.

I expected the tracker to vibrate and a battery icon to appear on the screen, neither of which occurred.

I note that the Inspire device has three metal plates on the reverse side, but the charger has only two metal pins; is this significant?

The face of the device is displaying a single thin solid white line.

Please can you advise what is wrong and a fix for this issue?

Thank you in advance

[AlvaroFitbit]

@Dusty-bin Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you charging your Fitbit Inspire. It seems that you are following the charging steps correctly. I suggest you restart your tracker by following these instructions. After this try setting up your tracker.

Let me know how it goes.