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Connected GPS not working

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‎04-22-2020 13:59 - last edited on ‎05-05-2020 18:19 by Fitbit Moderator

‎04-22-2020 13:59 - last edited on ‎05-05-2020 18:19 by Fitbit Moderator

Connected GPS has ceased to function on my Inspire HR.

 

When I select a type of exercise it attempts to connect for some seconds and eventually pops up a message saying 'Launch fitbit app'. The app has permissions, bluetooth is on, location is on on my phone (and is working) and it worked with the fitbit about two days ago. I reset my fitbit (connect to charger and hold button for 5 seconds) and force stopped fitbit and none of this helped solve the problem. I bought the device in January so it is not that old and it's currently not much use for tracking exercise!

 

Are there any other troubleshooting steps I can take? If not then who do I talk to about getting it replaced?

 

Moderator edit: Subject for clarity 

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‎05-05-2020 18:19

‎05-05-2020 18:19

Hi @Tominator800, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post, your effort troubleshooting this situation before posting is appreciated. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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