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Connected GPS notification - Battery drain issue

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‎08-20-2020 06:19 - last edited on ‎08-21-2020 18:43 by Fitbit Moderator

‎08-20-2020 06:19 - last edited on ‎08-21-2020 18:43 by Fitbit Moderator

I have been having issues lately with notifications popping up on my phone saying connecting to GPS. This is causing my Fitbit battery and my phone battery to drain. I can't get it to shut off or go away. Also, my Fitbit has not been syncing with my phone and has trouble finding my device a lot lately. This just started happening about a week or two ago.

 

Moderator Edit: Clarified subject

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‎08-21-2020 18:42

‎08-21-2020 18:42

Hi @SamRome, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this and because your Inspire HR uses the connected-GPS function to use your phone's GPS chip, can you please let me know which mobile device are you using? When was the first time you experienced this situation and how many times since then? Do you use the GPS function of your Fitbit when tracking an exercise or not at all? In the meantime I receive your answers, please try our restart process and let me know if the issue persists.

 

Looking forward to your reply.    

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