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Customer service

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‎12-16-2019 03:51

‎12-16-2019 03:51

I bought the Inspire around 3 months ago from FITBIT. The sleep is not working properly. FITBIT is doing nothing to resolve the defective product so basically I am out the money I spent and now have a defective product. Never again will I buy these garbage products. FITBIT got their money from me and basically said F YOU we sold you a crappy defective product and we don't care. 

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‎12-17-2019 01:31

‎12-17-2019 01:31

Hi, What is the reason given for not replacing it? Mine was faulty after 2 months and they are replacing it. 

Obviously the help forum is a self selecting group with problems but there do seem to be a lot of similar ones...

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‎12-17-2019 19:22

In response to JeffMindlin

‎12-17-2019 19:22

They stated they are aware of the problem and will monitor the situation. So basically, I am stuck with defective merchandise.

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‎12-17-2019 23:30

In response to DebiHen

‎12-17-2019 23:30

When you say the “sleep is not working” what exactly do you mean?

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‎12-18-2019 02:55

In response to JeffMindlin

‎12-18-2019 02:55

Not logging awake times correctly.

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