Device not found after app update

[mintaka]

This morning the Fitbit app on my phone (Huawei P20Lite) was updated. Now I have problems syncing, because my Inspire HR is not found, even though Bluetooth is working.

I had the problem every now and then since I bought it last month, but now it seems a more permanent problem...

My laptop can find the device, but syncing stops halfway...

ETA : on laptop it's syncing when plugged into a usb port with the charging cable. Luckily it's still doing that, otherwise it would have become completely useless... 

[SilviaFitbit]

@mintaka It's nice to see you around. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear that you're experiencing these issues with your Inspire HR. I would like you to confirm you've followed the tips mentioned in this article. 

Keep me posted. I'll be around if you have any additional questions. 

[mintaka]

hello Sylvia, 

yes from the day I bought my fitbit, I changed the settings according to this article.

I have had problems from the beginning, but now it's worse...

[SilviaFitbit]

@mintaka Thanks for getting back. I appreciate that you mentioned you changed your settings since the day you got it. 

In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

[mintaka]

Thanks for your message. I've got an email indeed, and I replied. Hope they can help me out 🙂

[SilviaFitbit]

@mintaka Thanks for getting back. I'm glad to hear that you received an email from our team. 

Don't hesitate to get back if you need further assistance.