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Disappearing steps from Inspire HR

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‎08-13-2019 05:46 - last edited on ‎08-14-2019 08:43 by Fitbit Moderator

‎08-13-2019 05:46 - last edited on ‎08-14-2019 08:43 by Fitbit Moderator

First day of using Inspire. Had walked 4,500 steps. Now the number has decreased to 136. Any ideas why and how to restore to accurate number?

 

 

Moderator edit: updated subject for clarity

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‎08-14-2019 08:57

‎08-14-2019 08:57

@Annlikeswalking, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your missing steps. Did you sync your device before starting using it? Have you logged any activities? These could be reasons that may cause your steps to decrease (the first one is due to your device not having the correct date)? Still you can restart your device and monitor its behavior.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-15-2019 06:10

In response to AlvaroFitbit

‎08-15-2019 06:10

Thanks for the reply. The problem was that I hadn’t downloaded the information. The lack of instructions with the tracker is surprising.


Sent from my iPhone
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