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Display blinks quickly and won't scroll

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‎08-07-2020 09:08 - edited ‎08-07-2020 10:15

‎08-07-2020 09:08 - edited ‎08-07-2020 10:15

My Inspire HR display blinks and is jumpy...it will only show the clock very quickly when the button is pressed...too quickly to actually read it. It won't scroll between any of the features...pretty much the only thing I CAN get it the battery screen if I hold the button for a few seconds.  I have tried the manual reset, but to no avail.  I have changed the clock face to just about every one available...still won't scroll.  It does appear to sync to my iPhone App...but I am not confident how accurate the readings are.  Any suggestions would be appreciated.

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3 REPLIES 3

‎08-07-2020 12:29

‎08-07-2020 12:29

Hi @Coriroma, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎08-07-2020 13:04

In response to RicardoFitbit

‎08-07-2020 13:04

Thank you for the quick response!  I appreciate it.  I will let you know how I make out once I hear from Support!  ((Hopeful))

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‎08-07-2020 15:05

In response to Coriroma

‎08-07-2020 15:05

You're welcome @Coriroma, your reply is also appreciated.

 

Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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