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‎06-23-2020 03:47 - last edited on ‎06-23-2020 23:03 by Fitbit Moderator

‎06-23-2020 03:47 - last edited on ‎06-23-2020 23:03 by Fitbit Moderator

My fit bit inspire has stopped scrolling and the screen is frozen on the clock face. It's also failed to sync to my phone for the last 7 days. I've tried holding the button down and resetting numerous times to no avail. Any one help please 😭

 

Moderator Edit: Clarified subject

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‎06-23-2020 23:02

‎06-23-2020 23:02

Hi @Sunnyday22, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Since the display of your Inspire HR is still not working even after trying our restart process, Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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