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Unresponsive device after swim

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‎06-22-2020 14:39 - last edited on ‎06-23-2020 22:17 by Fitbit Moderator

‎06-22-2020 14:39 - last edited on ‎06-23-2020 22:17 by Fitbit Moderator

I used my Fitbit in the lake and it quit working. You could see the water in the face of it. The next day it turn back on. For the two weeks it has been hit of miss if it will work. On Sunday it fully died. I have reset it numerous times and cleaned the metal connectors for the charger hooks up.

 

Moderator Edit: Clarified subject

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‎06-23-2020 22:13

‎06-23-2020 22:13

Hi @SaraAnn89, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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