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‎05-14-2020 09:17 - last edited on ‎05-17-2020 17:02 by Fitbit Moderator

‎05-14-2020 09:17 - last edited on ‎05-17-2020 17:02 by Fitbit Moderator

I just received my Fitbit inspire HR, and it will not stay on it does nothing when I tap it as I’m scrolling to set something it keeps shutting off I cannot find anything in the settings to help the situation I am very very disappointed in this product please help

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎05-17-2020 17:02

‎05-17-2020 17:02

Hi @Dc2360, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to follow the next steps to restart your Inspire HR:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Let me know if the issue persists and if you have any additional questions. 

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‎05-17-2020 17:55

In response to RicardoFitbit

‎05-17-2020 17:55

Hi thanks for getting back to me, I just received this Fitbit as a gift on
Mother’s Day. I have tried many different things to get the Fitbit to work
Properly. The screen does not light up when you tap it you have to
constantly keep tapping it. eventually it will come on and as you scroll it
shuts itself off. The sleep tracker worked for the first night, the second
night it did not work. restarting it does nothing. I have done it a few
different times. After repeated trying to get it to work I resolved to put
it back in the box and I’m taking it back to the store. Fitbit came very
highly recommended. Very dissatisfied with the product. thank you..
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‎05-17-2020 19:33

In response to Dc2360

‎05-17-2020 19:33

I have nearly the same issue as Dc2360, Jogger. Also my brand new Inspire will sync occasionally, not reliable. Got this as Mother's day git as an upgrade from my 4 year old Alta. If I can't get the Inspire to work properly, SOON, I will return and go back to my Alta!

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