05-14-2020
11:57
- last edited on
05-17-2020
16:47
by
RicardoFitbit
05-14-2020
11:57
- last edited on
05-17-2020
16:47
by
RicardoFitbit
05-17-2020 18:21
05-17-2020 18:21
05-17-2020 16:46
05-17-2020 16:46
Hi @Jeannorris, welcome to the Community Forums! Sorry for the delay in responding your post.
First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.
I'll be around if you need anything else, please keep me posted.
05-17-2020 18:21
05-17-2020 18:21
05-17-2020 19:36
05-17-2020 19:36
Your update is appreciated @Jeannorris.
I'm really happy to know that after trying some steps your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out.
Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!
Thanks for being part of the Fitbit family, it was a pleasure to assist you.