Inspire HR touchscreen not working

[ElleAitch]

My Inspire HR has stopped scrolling. I've tried the "restart" option, which has not worked. I've also tried syncing the device.

Any other suggestions?

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hi @ElleAitch, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for trying a restart process before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[marshwren]

Tried cleaning the back of the device and the pins on the charger. It worked! Reset and now scrolling.

Thanks

Sent from my iPhone

[RicardoFitbit]

Welcome aboard @marshwren.

I'm really happy to know that after trying some steps your issue was resolved. Please do not hesitate to contact me again if you require further assistance or if you have any additional questions, I'll be around ready to help you.

Thanks for being part of the Fitbit family!