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Do Fitbit management read the forum posts?

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‎08-31-2022 05:37 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

‎08-31-2022 05:37 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

In view of the large number of complaints about the recent Inspire 2 update and subsequent loss of recorded data it is surprising not to have seen a formal response from Fitbit as to what should be done next. Or is the forum just a talking shop for customers?

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‎08-31-2022 05:58

‎08-31-2022 05:58

It's primarily a talking shop for customers in that Fitbit's customer support teams do not monitor the community boards. However, Fitbit do have Moderators who will alert customer support if there seems to be a major issue going on. Customer support will not respond here though so it's difficult to tell what issues they are aware of.

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‎08-31-2022 06:04

In response to SteveH

‎08-31-2022 06:04

Thanks SteveH

As I have been unable to access Support (I try to Chat and get told page not available), I am at somewhat of an impasse, with one of my Fitbits useless. At least the tried and trusted older one keeps going!
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‎08-31-2022 06:08

In response to busking

‎08-31-2022 06:08

Are they not offering phone or email support, as an alternative to chat, at contact.fitbit.com where you are?

 

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