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ECG not working

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‎05-04-2022 15:46 - last edited on ‎12-18-2022 22:33 by Fitbit Moderator

‎05-04-2022 15:46 - last edited on ‎12-18-2022 22:33 by Fitbit Moderator

Hi, I’m in the UK and have premium membership with my Inspire 2. I received a notification today saying there’s a new ECG feature which tracks atrial fibrillation. When I go to the Assessments & Reports screen to set it up, it’s frozen and won’t let me access any feature (let alone the new ECG feature). I’ve tried uninstalling and reinstalling the app, I’ve also tried restarting my Inspire 2 but the screen remains blank. Has anyone experienced this and do you have a fix? Thanks!

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‎05-04-2022 15:55 - edited ‎05-04-2022 15:55

‎05-04-2022 15:55 - edited ‎05-04-2022 15:55

That feature for now has only been approved for the U.S.  Unfortunately some not in U.S. have mistakenly gotten notice it is available, but the notice is incorrect and setup will not work.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-04-2022 15:55 - edited ‎05-04-2022 15:55

‎05-04-2022 15:55 - edited ‎05-04-2022 15:55

That feature for now has only been approved for the U.S.  Unfortunately some not in U.S. have mistakenly gotten notice it is available, but the notice is incorrect and setup will not work.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer