Email address already in use issue

[PennyDales]

Hello Fitbit wurlde 🙂

We bought a Fitbit HR for a relative for Christmas.

She had some problems setting up her Fitbit and the associated account:  The Fitbit seemed unresponsive, and the email to confirm the account email address never arrived.

We solved the former problem by realising that it was an update that was taking ages, not an unresponsive Fitbit.

We solved the second problem by changing the email address in her account to mine, for the time being, with the plan to change it back once everything was working. 

The 'Change Email Address' dialog said we'd be able to do that after 72hrs.

However, now when we try to change the email back we get the error 'The email address you provided is already in use with an existing account'.

How can we clear my relative's email address from the Fitbit database, so that we can reassign this account, and all its history, to that address?

Many thanks!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @PennyDales, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you would like to change the email address of your relative's account, I recommend you to check the steps that are specified on our help article: How do I update the email address associated with my Fitbit account? and let me know if further assistance is needed.

I'll be here if you need anything else.