Exercises not showing the correct data

[kimming45]

I have had my InspireHR for a few weeks and have really liked everything about it. Starting last week, all of the logged exercises have been showing the duration of the workout is in the "fat burn zone" despite my actual heart rate data in the app suggesting otherwise. It's also not adjusting/adding any steps (ex. today's 45 minute spin class added 269 steps to my total).

Also, I consistently log workouts immediately after (since spinning isn't auto-recognized) and then a few days later the time I logged will be completely different (5:30am changing to 9:30pm). I've checked all the troubleshooting suggestions and restarted my inspire hr and am wondering if there is anything that can be done to get it back to how it was working just a week or so ago??? The data/feedback is like the only thing keeping me engaged in working out 😁

[MarreFitbit · Accepted solution]

Hello there @kimming45, welcome to the Community Forums. I'm sorry for the late response. It's great to hear you're liking your Inspire HR. 😉

Thanks for the details provided about the issue you're experiencing with your data, I appreciate you've taken the time to troubleshoot this prior to contacting us. 

We're aware about the issues with the exercise data and time not being correct after syncing with the Fitbit app. Our team is currently working to identify a resolution as soon as possible to all our members. 

This issue should be resolved with the next app update which is currently rolling out and should be available to 100% soon. Please make sure to keep your Fitbit app updated.

We're sorry for this inconvenience and we appreciate your patience. Let me know if there's anything else I may do to help you in the meantime.