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Feedback about Inspire HR and replacement process

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‎10-31-2020 03:02 - last edited on ‎11-02-2020 21:35 by Fitbit Moderator

‎10-31-2020 03:02 - last edited on ‎11-02-2020 21:35 by Fitbit Moderator

I have had multiple problems with several Inspire HR's. Black screen, not downloading completely with a white line across the screen, screens flipping to another screen, not tracking right. Changes my running to swimming.

 

I've had to return 3 fitbits, FedEx shipping takes 20-25 days to return them .

there is a problem with the Inspire that needs to be fixed. My last fitbit Flex lasted almost 5 years without any trouble! I will be switching to another type of fitness tracker .

 

Yes I know COVID has slowed things, but I haven't had my fitbit since August. They sent 2 replacements. Neither worked. 

 

So disappointed! 

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎11-02-2020 21:34 - last edited on ‎08-25-2025 06:05 by Fitbit Moderator

‎11-02-2020 21:34 - last edited on ‎08-25-2025 06:05 by Fitbit Moderator

Hi @ShelleyLF, it's nice to see you again participating here in the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.

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