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Feedback about Inspire HR

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‎06-24-2020 06:43 - last edited on ‎06-25-2020 22:02 by Fitbit Moderator

‎06-24-2020 06:43 - last edited on ‎06-25-2020 22:02 by Fitbit Moderator

My Inspire HR broke down after a few months.  It was under warranty so a replacement was sent out.  It was defective.  Another unit was sent out.  It was also defective.  I am so frustrated because customer service has not been helpful.  I asked for a replacement immediately to be sent out since they can track the returned one via Fed Ex shipping.  The supervisor refused to assist me, even though I have not had a working device in weeks.  I don't know if my experience with the Inspire HR is unique or if these are just "dud" units.  Based on the lack of help they were willing to give me and the number of issues I have had with this unit, 

 

Moderator Edit: Clarified subject

Moderator Edit: Word choice

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‎06-25-2020 22:02

‎06-25-2020 22:02

Hi @Tacomarosedance, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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