Feedback about customer support and Inspire 2

[K8long123]

After numerous calls, chats, tweets with Fitbit I have been advised this is the ONLY way I can raise a complaint for poor service. 
purchase of Fitbit in July which when delivered was faulty. Replacement received- faulty

another replacement received- faulty 

finally returned Fitbit to get a refund which is still to be processed. So left with no Fitbit and no money 2 months later 

Customer service was appalling, representatives saying they would action and email, then not doing so. Then finally saying on the phone “ok, I will actually do it now” and laughing. 
despite asking again and again to speak to a manager to complain I was told none available.  When I did eventually speak to a manager they were no more help. 
When I asked if I could request a refund I was told I could not as it was more than 45 days since purchase. Despite me highlighting that this delay was not my fault I was told I could not get a refund. I called again the following day as I checked and I was within the 45 days and so then a refund was agreed. Again- shocking customer service and representatives lying. 
All in all, a terrible experience and no Fitbit at the end of it. 
I would appreciate someone of authority getting in touch to give me some resolution with this. 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @K8long123 

I will tag your post so that a moderator can address the issue your experiencing. A moderator or Fitbit Customer Service are the only ones who can help. 

[YojanaFitbit]

Hi there, @K8long123. Welcome to the Community. @SunsetRunner, thanks for stopping by.

@K8long123, thanks for sharing detailed information about this situation. I understand where you're coming from and I apologize for the experience that you've had with your Fitbit device. Fitbit is always striving to improve our products and services.

Please keep an open communication with them and follow up with your email case should you have any further questions.

Have a good day.

[K8long123]

Thank you for your reply. Please can you advise how I follow up this complaint so that my concerns can be addressed personally. 

[saritafawn]

Just a thought. I had a very similar issue with an LG refrigerator. Spent weeks trying to get a resolution. Finally got on LG’s Facebook and posted how unhappy I was and all the run around they gave me. Then posted the same thing on my personal page. Guess what?  I now have a repaired refrigerator that I no longer need. 
Maybe this could work for you as well. 

[K8long123]

Thank you for the reply. I have tried their Twitter page and just got a text book response. 😩😤