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Feedback about setup process

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‎03-06-2020 15:31 - last edited on ‎03-11-2020 16:25 by Fitbit Moderator

‎03-06-2020 15:31 - last edited on ‎03-11-2020 16:25 by Fitbit Moderator

The Fitbit setup is not ideal. It never has been and fitbit has not addressed it. Perhaps being owned by Alphabet they will. The issue I have had today was.... let's just say I returned the watch within 2 hours and am going with a Garmin. 

I worked at Geek Squad for years, so I experienced the pain Fitbit customers had. I recently was told by my doctor to monitor my heart rate. So, I purchased a fitbit inspire HR. And... wow. It is the worst setup I have experienced. It is clearly designed like a $15 dollar "smart" watch in a bin at the Family Dollar check out line. 

Please stop releasing incomplete products. 

 

Thank you

 

Moderator edit: Subject for clarity 

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‎03-11-2020 16:28

‎03-11-2020 16:28

Hi @ChadT1872, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with the setup process of your Inspire HR, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Let me know if you have any additional questions, I'll be around.

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