Feedback about the Inspire HR warranty options

[FitbitUser110]

In March 2019, I purchased my 1st activity tracker: Inspire HR. 6 months in, there were bluetooth connectivity errors. I added the FitBit app to an Apple device, since then, connectivity has worked.
Two days ago 01/08/2021, my FitBit showed a screen full of white static, then went permanently blank. FitBit said there was nothing they could do for it. They don't make "repairs" unless it's under warranty, and have me a 35% discount code that doesn't take anything off of the $79.99 price tag.

I paid $35 for my first FitBit due to discounts from my health insurance company, paying more because your company has planned a 2 year obsolescence for all of your devices is ridiculous. It hasn't even been 2 years since I purchased my device. 

FitBit needs to create a repair system, or offer refurbished devices to its consumers, because this is egregiously unsustainable. 

Your products just end up in landfills after 2 years.

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi @FitbitUser110. Welcome to the Community Forums.

Thanks for taking the time to share your feedback about the Inspire HR. I understand where you're coming from about having this experience and I'm sorry for this inconvenience. Our team constantly works on our products and takes our members feedback into consideration to make sure that we're delivering what our users want and need, be sure that your comments won't be taken for granted.

Because you already have a case created with our Support team, my best advice is to reply back to them so you can receive more details about their resolution. While we don't have information of how healthcare companies put their prices on the devices, I'd recommend to get in touch with them for more information about their plans.

By the way, I've moved your post to the Inspire & Inspire HR board so we can keep our forums organized.

See you around.

[hill_runner]

This isn't just a problem with the Inspire. I'm currently on my 3rd Fitbit in less than a year and Fitbit would like to make it 4: my less than 12-month old Charge 3 broke in June last year (white lines across the screen) and Fitbit sent me a replacement. The replacement developed the exact same fault in January this year. This time, I opted for 50% off a Charge 4 rather than a free replacement. My Charge 4 has had a software fault relating to notifications since day 1. The Fitbit support team convinced me the problem was related to my free 3-month Premium subscription and would go away as soon as that expired, which it didn't. I've spent the last month going back and forth with the customer service team trying increasingly bizarre troubleshooting steps only to get another free replacement or 50% off another device offer today. I love my Fitbit but I really don't want to end up with 3 unrecyclable devices (one of which doesn't even have a hardware problem!) in my drawer.