help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fit bit won't navigate

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-25-2020 02:50

‎05-25-2020 02:50

My fit bit inspire HR won't navigate. Just stuck on clock. Can't see my steps or anything else. Tried pressing the side button . Moving wrist still stuck on clock.

 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-25-2020 06:34

‎05-25-2020 06:34

Here are two things to try:

 

1. Restart the unit. put on charger and while on charger press the left button for 15-20 seconds until you see the smiley face. This should restart/reboot the software.

 

2. if the above does not work, the one thing that worked for me was to go to the phone app and change the clockface, then switch back. That cleared up the problem for me.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
3 REPLIES 3

‎05-25-2020 06:34

‎05-25-2020 06:34

Here are two things to try:

 

1. Restart the unit. put on charger and while on charger press the left button for 15-20 seconds until you see the smiley face. This should restart/reboot the software.

 

2. if the above does not work, the one thing that worked for me was to go to the phone app and change the clockface, then switch back. That cleared up the problem for me.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-25-2020 07:41

In response to wtksk8r

‎05-25-2020 07:41

Thank you! That worked putting it on the charger and hold the button for 15 to 20 sec. Thank you again.

Best Answer
0 Votes

‎05-14-2021 11:33

In response to wtksk8r

‎05-14-2021 11:33

You legend number 2 worked for me immediately wish I had a chance to see it before my workout! Thanks so much!

Best Answer
0 Votes