07-22-2020 16:16 - last edited on 07-26-2020 16:13 by LiliyaFitbit
07-22-2020 16:16 - last edited on 07-26-2020 16:13 by LiliyaFitbit
why does my weekly report from fitbit not match up with my own fitbit? last week it said that I worked out 6 days that week but I did workout 7 days I tried to edit it but could not so I only got credit for 6 days of w
Moderator edit: subject for clarity
07-23-2020 16:04
07-23-2020 16:04
Welcome to the Fitbit Community, @Nonna-Rosi.
I appreciate your participation in the Forums and sharing that your weekly report doesn't match the information from your Fitbit. Thank you for letting me know that you worked out 7 days but got credit for 6 days only. I appreciate your efforts to edit this and I am here to help. In order to investigate this, please confirm if your Fitbit app is showing the correct number of your workout days for the last week? Please also let me know the model of your Fitbit device and the OS version of your phone.
For more information about the weekly exercise goal, see What is my weekly exercise goal on my Fitbit device?
Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?
Looking forward to your response.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-23-2020 19:06
07-23-2020 19:06
07-26-2020 16:07
07-26-2020 16:07
Hi @Nonna-Rosi, thank you for your reply.
I appreciate the additional information and recommend to make sure you sync your device on Sunday night or Monday morning, because this is the time when we get the data for the weekly report. Thank you for letting me know that the weekly report was correct. If you continue experiencing any difficulties, please don't hesitate to get back. I will be glad to assist you further.
I've moved your post to Inspire & Inspire HR board so we can keep our forums organized.
I'll be around if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.