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Fitbit Inspire HR calories tracking wrong

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‎08-14-2020 09:08 - last edited on ‎08-25-2020 06:46 by Fitbit Moderator

‎08-14-2020 09:08 - last edited on ‎08-25-2020 06:46 by Fitbit Moderator

So this is my 4th fitbit - I’ve had to return the previous 3 all for being faulty, then I waited a couple years and tried again

 

however it now is tracking wrong and I can’t find anything similar to find a solution

 

i have screenshot it but cant see where i can attach photos

so i always do a sort of 45/50 min walk where i burn just under 300 calories

yday and today i did the same walk and its tracked my heartrate as being higher yet says i only burnt 44 calories on each walk

☹️ Has anyone had anything similar / got a solution?

 

 

Moderator Edit: Clarified subject

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‎08-25-2020 07:11

‎08-25-2020 07:11

@amiesimpson19 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Inspire HR activities showing the incorrect caloric burn calculation. This is odd that both activities for two different days show the same caloric burn. I suggest you start by logging out from the app, restart your phone and log back in. Also restart your tracker by following these instructions.

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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